Customer Support Policy
1. Support Availability:
- Our customer support team is available Monday to Friday, from 10 AM to 6 PM IST.
- For urgent queries, please contact us during these hours via [+91 9310333143] or [kixoclothing@gmail.com
].
2. Contact Methods:
- Email: [kixoclothing@gmail.com
– For detailed inquiries or issues.
- Phone: [+91 9310333143] – For immediate assistance.
- Live Chat: Available on our website during support hours.
3. Response Time:
- We strive to respond to email inquiries within 24 hours.
- Phone calls and live chat messages will be addressed in real-time during support hours.
4. Issue Resolution:
- We aim to resolve issues promptly and efficiently.
- For returns, exchanges, or order issues, please provide your order number and details of the problem.
5. Feedback and Complaints:
- Your feedback is valuable to us. Please share your experience or any complaints via [kixoclothing@gmail.com
]. - We will acknowledge receipt of your feedback and work towards a resolution within 3 business days.
6. Order Tracking:
- Track your order status through our website using the tracking number provided in your dispatch confirmation email.
7. Assistance with Products:
- For product information, sizing help, or style advice, contact us via [kixoclothing@gmail.com
] or [+91 9310333143], and we’ll be happy to assist.
8. Availability of Support:
- Outside of support hours, you can leave a message or email us, and we will get back to you as soon as possible during the next business day.
9. Contact Us:
- For any questions or additional support, please reach out to us at [kixoclothing@gmail.com
] or [+91 9310333143.