Return and Refund Policy
1. Return Eligibility:
- Items can be returned within 7 days of delivery.
- Clothing must be unworn, unwashed, and in its original condition with tags intact.
- Returns are not accepted for sale or clearance items.
2. How to Initiate a Return:
- Contact our customer support team at support@kixoclothing.com
/+91 9310333143] to request a return. - Provide your order number and reason for return.
- Our team will guide you through the return process and provide a return shipping label if applicable.
3. Return Shipping:
- Standard Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Free Returns: Available for orders above ₹[X] or for specific promotional periods.
4. Refund Processing:
- Refunds will be processed once the returned item is received and inspected.
- Refunds will be issued to the original payment method within 7-10 business days from receipt of the returned item.
5. Exchange Policy:
- Exchanges are not offered; however, you can return the item and place a new order for a different size or style.
6. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for a prompt resolution.
7. Non-Returnable Items:
- Items purchased with promotional discounts, customized items, or intimate wear are non-returnable.
8. Contact Us:
- For any questions or assistance with returns, please reach out to our customer support team at support@kixoclothing.com
/+91 9310333143].